Returns Policy

We make every effort to deliver your purchase in perfect condition. If there is any problem with your order, please contact us at customercare@albence.com.au We will work with you to resolve any issue.

We offer replacement or refund in the case of (1) incorrect product received; or (2) damaged product. All claims must be reported to Customer care within 48 hours of delivery via email.

Albence does not provide refund if you simply change your mind on an item.

  • Postage will not be refunded
  • For international customers, tax and duties will not be refunded

 

Return Instructions

1. To return any items, please contact Customer Care by email customercare@albence.com.au within 48 hours of delivery

In the email,

  • State the problem of the delivery and attached a photo if applicable
  • Attach a copy of the purchase receipt

2. Return the incorrect product or damaged product to the following address:

Return address: Albence, PO Box 5367, West Chatswood NSW 1515

Upon the receipt of the returned product(s), we will issue replacement or refund. This will be communicated via email.

  • Please allow 1-2 weeks from the day you return your package for your request to be processed.